Refund policy

Returns & Refunds

We want you to be happy with your Harla Health order.

Change-of-mind returns

If you change your mind, you can notify us within 14 days of receiving your order. You then have a further 14 days to return the item to us.

Products must be returned unused, unopened and in their original sealed packaging.

For health and hygiene reasons, we cannot accept change-of-mind returns for supplements that have been opened or had their seal broken.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible so we can resolve the issue. Your statutory consumer rights are not affected.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved.

Approved refunds will be returned to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Where required by law, we will also refund the cost of our standard delivery service. If you selected a more expensive delivery option, any additional delivery cost may not be refundable.

Return postage

For change-of-mind returns, customers are responsible for the cost of returning the item unless we agree otherwise.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so we can arrange the appropriate solution.

Order cancellations

Orders may be cancelled within 1 hour of being placed, provided the order has not already been dispatched. After this period, please contact us as soon as possible and we will do our best to help, but cancellation cannot be guaranteed once an order has entered processing or has been dispatched.

How to request a return

Please contact us at harlahealth@outlook.com with your order number and the reason for your return before sending anything back.

We will provide the return instructions and return address.

This policy does not affect your statutory rights.