Terms of service
Terms of Service
Last updated: September 2026
1. About us
This website is operated by Harla Health. Throughout these Terms, “we”, “us” and “our” refer to Harla Health.
Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products to you.
You can contact us at:
Email: harlahealth@outlook.com
Harla Health is operated as a sole trader business.
2. Using our website
By using our website or placing an order, you agree to these Terms of Service together with our Privacy Policy, Return & Refund Policy and Shipping Policy.
You must use our website only for lawful purposes and must not misuse, interfere with or attempt to gain unauthorised access to the website or its systems.
3. Our products
We take reasonable care to ensure product descriptions, images, ingredients, quantities and other information on our website are accurate.
Product packaging or appearance may occasionally vary from images displayed on the website, provided the product supplied remains consistent with its description.
Our products are food supplements and are not intended to diagnose, treat, cure or prevent disease. Customers should follow the directions and warnings shown on individual product packaging.
Nothing in these Terms affects your statutory rights. Goods supplied to consumers must, among other things, be as described, of satisfactory quality and fit for purpose.
4. Orders
When you place an order, you are offering to purchase products from us.
An order is accepted when we confirm acceptance of the order. We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- incorrect pricing or product information has been displayed;
- payment cannot be authorised;
- we reasonably suspect fraud or misuse; or
- we cannot fulfil the order.
If we cancel an order after payment has been taken, we will refund the amount due.
5. Prices and payment
All prices are displayed in GBP (£).
Any applicable delivery charges will be clearly shown before you complete your order.
Payment must be successfully authorised before an order can be fulfilled.
Prices and promotions may change from time to time, but changes will not normally affect orders that we have already accepted.
6. Delivery
We currently deliver to addresses covered by the delivery options shown at checkout.
Estimated dispatch and delivery times are explained in our Shipping Policy.
Delivery dates are estimates unless expressly stated otherwise. If circumstances outside our reasonable control cause a delay, we will take reasonable steps to minimise the effect and keep customers informed where appropriate.
Risk in goods remains with us until the goods come into the physical possession of you, or a person identified by you to receive them, except where applicable law provides otherwise.
7. Cancellations, returns and refunds
Our Return & Refund Policy forms part of these Terms.
Where applicable, customers may exercise their legal cancellation rights for online purchases.
Our current store rules allow cancellation requests within 1 hour of placing an order, provided the order has not already progressed beyond the point where cancellation can reasonably be made.
For eligible change-of-mind returns, customers must notify us within 14 days of receiving the goods and then return them in accordance with our Return & Refund Policy.
For health and hygiene reasons, supplements that have been opened or had their seal broken may not be eligible for change-of-mind returns where the relevant legal exemption applies.
This does not affect your rights where goods are faulty, damaged, not as described or otherwise fail to meet your statutory rights.
8. Promotions and multi-buy discounts
From time to time we may offer promotional discounts, multi-buy savings or free-delivery offers.
Any additional conditions attached to a promotion will be displayed with the relevant offer.
Unless specifically stated otherwise, promotions:
- have no cash alternative;
- cannot necessarily be combined with other promotions; and
- may be withdrawn or changed for future orders.
Any order already accepted will be honoured according to the terms that applied when it was placed.
9. Availability
All products are subject to availability.
Adding an item to your basket does not reserve stock.
If an item becomes unavailable after you order, we will contact you and, where necessary, refund the affected item.
10. Intellectual property
The Harla Health name, branding, logos, product artwork, website design, text, photographs and other original content are owned by Harla Health or used with permission from the relevant rights holder.
You may use our website for personal, non-commercial purposes.
You must not copy, reproduce, commercially exploit or distribute our protected content without permission, except where permitted by law.
11. Third-party services and links
Our website may contain links to third-party websites or use services provided by third parties, including Shopify and payment providers.
Third-party websites and services are governed by their own terms and privacy policies.
Shopify provides the ecommerce platform, but purchases made through this website are made between you and Harla Health.
12. Liability
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, including liability where consumer law gives you rights that cannot be removed by contract.
We do not seek to exclude responsibility for faulty goods, goods that are not as described, or other rights protected by law.
Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from misuse of our products contrary to the supplied instructions and warnings.
13. Privacy
We process personal information in accordance with our Privacy Policy.
Our website is hosted by Shopify, and certain information may be processed by Shopify and other service providers needed to operate the website, process payments and fulfil orders.
14. Changes to these Terms
We may update these Terms from time to time.
Changes will apply from the date the updated Terms are published and will not unfairly alter the terms of orders already accepted.
15. Governing law
These Terms are governed by the laws applicable in England and Wales.
If you are a consumer resident elsewhere in the UK, you may also benefit from mandatory consumer protections applicable where you live.
Nothing in these Terms prevents a consumer from exercising any rights they have under applicable consumer law.
16. Contact us
Questions about these Terms can be sent to:
Harla Health
Email: harlahealth@outlook.com